Customer Success Manager (Power & Water sector)

Job description

Opinum is looking for a Customer Success Manager to join the Opinum sales team.

Opinum CSM is responsible for ensuring a high level of client satisfaction. You will be the central point of contact for customers that have decided to opt for Opinum Data Hub. You will need to understand their needs and see how our solution could fit their requirements. You will be a real coach for individuals working for our solution.

Target clients will consist of small to mid-size companies active in the energy & environmental sector across Europe.

In this role, you’ll get to:

  • Be the primary contact for multiple customers in the water & energy industry
  • Become an expert in energy data management and become the trusted advisor to each of your customers
  • Maintain a revenue base by managing account retention and renewal
  • Drive upgrade revenue from new product feature adoption and expanded usage
  • Work as part of the team to develop strategies for scale and growth

Job requirements

We’re looking for people who are:

  • Prior experience with sales or account management teams
  • Experience working with business owners and marketers
  • A verifiable track record of consistently meeting and exceeding revenue goals
  • A firm grasp of how businesses work, including sales, consultative, problem solving, and issue resolution skills
  • Clear and articulate communication skills and the ability to effectively drive a phone conversation
  • Phenomenal organizational skills
  • The ability to thrive in a fast-paced environment
  • An excellent knowledge of the energy and/or water industry
  • A good overall knowledge of the big data industry
  • Level 5/5 in English and 3/5 in Dutch

In exchange for your input you can expect to receive:

  • Great remuneration (eco cheque, group insurance, company car, etc.)
  • Private health insurance
  • Flexible work arrangements and home working possibilities
  • Fun working environment with supportive colleagues
  • Extra activities and team events
  • Work for a company that has a positive impact of the society

Employment type: Full-time

Type of Contract: permanent